Lead Operations Manager for Service and Customer Experience Excellence

Shape the future of branch operations as an Operations Manager. Focus on team engagement, financial oversight, and surpassing customer expectations to drive growth in a service-oriented environment.

In this key managerial role, you will oversee operations at a busy branch, ensuring exceptional service in parts and shipping. Responsibilities include building high-performing teams, driving productivity, and fostering a customer-centric culture. Your expertise will help maintain profitability and enhance customer experiences across all departments.

Key Responsibilities:

• Manage all business operations including service and shipping

• Develop and train engaged teams through recruitment and mentoring

• Enhance customer focus and experience across departments

• Drive revenue growth by understanding customer needs

• Ensure compliance with health and safety regulations

Requirements:

• Proven experience as a service or operations manager

• Post-secondary education in a relevant field

• Strong leadership and team-building abilities

• Excellent communication skills, both verbal and written

• Strong problem-solving skills and process improvement focus

Elevate branch performance through outstanding team leadership, customer engagement, and strategic financial management to achieve operational excellence.
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