Senior Transportation Operations Manager

Location:

Surrey, British Columbia

Schedule:

Standard business hours with operational flexibility (Not a 9–5 role; transportation hours) What you will do Operational Leadership

• Own end-to-end performance of FTL, LTL, and cross-dock operations across the network
• Lead, mentor, and hold accountable dispatch, planning, and operations teams
• Establish structure, process, and discipline across day-to-day execution
• Drive continuous improvement in service, efficiency, and cost control
• Act as senior point of escalation for key customer issues and service failures
• Build and maintain strong relationships with strategic customers
• Lead customer-facing operational discussions, performance reviews, and issue resolution
• Ensure consistent communication and alignment between operations and customer expectations

• Participate in RFP responses, pricing strategies, and costing exercises
• Provide operational input into margin management and rate strategy
• Identify inefficiencies, cost leakage, and opportunities to improve profitability
• Support business development with operational design and execution planning

• Act as liaison between Operations, Sales, Finance, Safety, and IT
• Ensure alignment across departments to support execution and customer commitments
• Drive accountability for billing accuracy, payroll alignment, and operational inputs

• Oversee driver communication strategy and engagement
• Ensure alignment between planning, dispatch, and driver expectations
• Support retention initiatives and operational consistency in driver experience

• Monitor and report on KPIs including service levels, cost per mile, utilization, and on-time performance
• Implement corrective actions where performance gaps exist
• Build a culture of accountability and data-driven decision making

• 8+ years of experience in transportation/logistics, with higher level operational leadership
• Proven experience managing complex FTL/LTL operations in a high-volume environment
• Strong commercial acumen with experience in pricing, RFPs, and cost modeling
• Demonstrated ability to lead teams, manage conflict, and drive accountability
• Strong customer-facing experience, including handling escalations and difficult stakeholders
• Ability to operate at both a strategic and hands‑on level

• Cohesive team and a positive, hard‑working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver‑appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.