Job Description & How to Apply Below
Position Summary
The General Manager is responsible for the overall leadership, management, and day-to-day operation of the Long-Term Care community, ensuring that residents receive safe, compassionate, high-quality culturally sensitive care in a respectful and homelike environment. The General Manager provides strategic and operational leadership across resident services, clinical care, staffing, finance, environmental services, food services, health and safety, quality improvement, risk management, and regulatory compliance.
The position works closely with the Director of Care, clinical leadership team, department managers, physicians, allied health professionals, residents and families, employees, government/regulatory bodies, and community partners.
Key Responsibilities
Talent Management
Builds and nurtures a strong interdisciplinary team of Managers and Front-line employees (sourcing, selecting and onboarding key talent)
Sets and implements site-level vision, mission, values, and organizational strategies
Drives results through others
Actively plans for growth and successions in pipeline development
Inspires a diverse, employer-of-choice culture with a focus on “Let Us Welcome You Home”
Provides coaching and mentoring
Conducts performance evaluations
Promotes team building and engagement
Ensure Our Commitment to Best in Class and Excellence
Rewards and recognizes those who embody our “best-in-class approach” and those who live by our credo of “let us welcome you home”
Maintains compliance with provincial legislation and accreditation standards
Interacts with residents to resolve enquiries in a friendly, service-oriented manner
Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System, including recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, and participating in in-services and fire drills
Financial Competencies
Creates and implements budgets
Makes informed decisions about managing within a budget
Demonstrates the ability to analyze data and financial statements, establishing targets and driving results
Managing Relationships
Inspires a positive culture for residents, families, and employees
Forges strong positive partnerships with our external stakeholders and suppliers to advance organizational priorities (stakeholder awareness)
Qualifications
Education
Bachelor’s or Master’s degree in Health Administration, Business Administration, Nursing, Gerontology, Healthcare Management, or a related discipline preferred
Relevant professional designation or graduate education is an asset
Experience
Minimum of five (5) years relevant health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing LTC operations
Demonstrated experience managing multidisciplinary teams
Experience with budgets, financial management, staffing, quality improvement, and regulatory compliance
Experience dealing with residents, families, healthcare professionals, government agencies, and external stakeholders
Experience managing complex operational and employee-relations issues
Other duties as assigned to support operational requirements
Strong knowledge and understanding of the customs and sensitivities of different cultures
Fluency in Punjabi, Hindi and Urdu will be an asset
Attend PICS Society’s management and Board meetings, as required, to provide reports and updates
Other Requirements
Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check).
About PICS and Optima Living:
Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the…
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