Director of Community Services & Engagement

Organization: Solid State Community Industries

Location: Surrey, BC Hybrid Position – 4 days in-person, 1 day flexible/remote

Employment Type: Full Time (30 Hours per week)

Salary: $40.04 per hour

About Us:

Solid State is a non‑profit economic development organization that builds worker co‑ops with racialized communities in Surrey. We adhere to the principles of solidarity economics and operate on the values of democracy and equity. We are an unusual workplace that values camaraderie and we operate cooperatively. We value relationality, especially our daily community meals where staff are expected to participate. Solid State has many co‑ops in operation and is constantly welcoming more, with members from various diverse professional and personal backgrounds.

Each of our co‑ops have their own expanding networks, partners and collaborators, meaning that Solid State has a broad community of thousands of people.

About The Role:

The Director of Community Services & Engagement at Solid State Community Industries is a leadership role focused on overseeing community services, membership engagement, policies and agreements with members, outreach initiatives, and partnerships that support worker cooperatives and racialized communities in Surrey. The position falls within the Community Services Circle at Solid State, and is also responsible for managing budgets and administrative systems, coordinating member onboarding and support, and fostering relationships with community organizations and stakeholders.

The successful candidate will lead collaborative projects, ensure effective communication across teams, and promote an inclusive, community‑led approach aligned with cooperative values and solidarity economics.

Responsibilities:

Community Services Leadership, Administration & Direction

• Circle Leadership:
  Mentor and support Community Services Circle staff, lead collaborative organization and coordination of the work within the Community Services Circle, step in to support all Circle staff as‑needed.
• Circle Communications:
  Monitor Community Services Circle projects and communicate across Solid State Circles about the progress, Prepare meeting agendas, record minutes, and track action items
• Meetings:
  Participate in weekly Circle meetings, weekly stand‑ups, and monthly staff meetings.
• Administration:
  Administering Can Trust and Can Work systems.
• Space Access:
  Monitor space access, including keyholder policies, and ensuring the community is up to date about access procedures and closures.
• Financial Management:
  Leading Community Services Circle finances, including budgeting, float card management, and expense tracking.
• Property Communication:
  Communication and coordination with the landlord and property management, as needed.

Membership Management & Engagement

• Policies:
  Develop, maintain, and update membership policies, agreements, or procedures.
• Conflict Engagement + Response:
  Coordinate response in the event of policy, agreement, or procedure violation.
• Database Management:
  Manage the membership database and maintain accurate, confidential records.
• Onboarding/Offboarding:
  Coordinate membership onboarding, offboarding, updating, and orientations, including for staff, internal members, general members, and external partners.
• Membership Support:
  Respond to member inquiries and coordinate Circle response to support requests as needed.
• Whats App Community Group:
  Administrate the community group and share resources, opportunities, and event information regularly.
• Community Wellness:
  Monitor community member and staff wellness, and proactively initiate support and action from the Community Services Circle as needed.
• Evaluation & Improvement:
  Monitor engagement trends and recommend improvements to member experience.
• Outreach Strategy & Direction:
  Support the outreach staff with overall strategy and direction, and check‑in regularly to ensure the staff is feeling supported and on‑track for intake deadlines.
• Partnership, Collaboration & Relationship Development + Management:
  Build and maintain relationships with community organizations, cooperatives, values‑aligned businesses, educational institutions, and other partner agencies
• Recruitment…