Senior Account Manager - Group

Overview

We’re searching for a Senior Account Manager – Group Benefits
. Westland Insurance Group Ltd. is growing and has an exciting opportunity for a Senior Account Manager in our Group Benefits Division
. This is a hybrid role based out of our Richmond office in BC. If you’re passionate about managing client relationships, delivering strategic benefits solutions, and helping businesses protect what matters most to their people, you’ll love working with Westland.

Expected Compensation: The expected hiring range for this role is $84,000 to $105,000 based on a 35-hour work week. Actual salary offered will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning, where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training and development courses, certifications, seminars, and conferences that support your professional growth.

Westland’s story is about growth and opportunity for everyone on our team. As we continue to open new doors, we’re inviting amazing people like you to join us.

Interested in learning more?

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

• You bring 5+ years of experience in group benefits or employee benefits account management
• You have strong knowledge of group health, dental, life, disability, and ancillary benefits products
• You have a proven ability to manage client relationships and deliver strategic, results-driven solutions
• You’re an excellent communicator and problem solver, with strong presentation and negotiation skills
• You’re proficient in Microsoft Office and CRM systems
• You hold a valid Life License (LLQP) in BC
• CEBS, GBA, or related industry designations are considered strong assets
• You demonstrate accountability, collaboration, expertise, resiliency, and a client-first mindset

• Serve as the primary relationship manager for a portfolio of group benefits clients
• Build and maintain strong relationships with key client decision-makers, plan administrators, and advisors
• Lead annual renewals in collaboration with Underwriting, including carrier negotiations, rate analysis, and plan design recommendations
• Conduct regular client meetings to review plan performance, introduce new offers, and gather feedback
• Develop and implement benefits strategies tailored to client needs and business goals
• Prepare and deliver quarterly and mid-year reviews with actionable insights and recommendations
• Collaborate with carriers to implement plan changes, resolve claims issues, and ensure timely delivery of materials
• Respond to client inquiries on billing, claims, eligibility, and plan design
• Maintain accurate and current client records in CRM and internal systems
• Work closely with Sales, Underwriting, and Client Services to deliver seamless service
• Identify opportunities to upsell and cross-sell Westland’s suite of benefits and insurance products to drive growth within existing accounts
• Track and report on retention and growth metrics

Want to get to know each other better? Send your resume our way.

You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants  disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at