Aftermarket Support Specialist

Overview

Location:

Surrey, BC | Monday–Friday (5x2) | Full‑time, Permanent.

Join our dynamic Finning Aftermarket team as an Aftermarket Support Specialist, where you’ll play a crucial role in driving market share growth for Caterpillar products. You will blend customer communication, sales, and business development skills to influence and ensure the commercial success of Caterpillar wear parts, focusing on undercarriage and ground‑engaging tool (GET) sales within a defined territory.

• Build and maintain strong relationships with customers and internal teams.
• Drive incremental sales of CAT products to all customers in the region.
• Act as a liaison between customers, account teams, and Finning Product Managers.
• Provide product application assistance, feature/benefit explanations, and repair options to customers and sales staff.
• Collaborate with the Parts and Service Department to ensure proper inventory, packaging, and application.

• Knowledge of Heavy Equipment, Construction, Mining or Power Systems is an asset.
• Technical and/or parts experience (trade ticket) is an asset.
• 2+ years of related experience working with heavy equipment or related industries.
• Proven results in marketing or sales operations, with the ability to capture the attention of internal sales teams, external channel partners, and customers.
• Effective communication skills to instill customer confidence with product offerings.
• Bachelor’s degree in business administration or equivalent is an asset.
• Self‑driven, tenacious, and optimistic, bringing energy, passion, and positivity to the team.

• Competitive earning potential: $85,000–$100,000 annually (base salary plus performance‑based bonus).
• Training opportunities to learn about Caterpillar equipment.
• Access to marked vehicles and specialized tooling to support field work.
• Full‑time, permanent role with a flexible option plan and varying coverage levels from day one.
• Pension and Employee Share Purchase Plan options.
• Clean five‑year driver’s abstract required.

Finning is a proud equal‑opportunity employer that does not discriminate on the basis of gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, mental or physical disabilities, or any other protected characteristic. We actively encourage all individuals to express themselves and achieve their full potential. Finning is committed to providing reasonable accommodations or adjustments to applicants with disabilities.

If you require an adjustment or accommodation at any point in the recruitment process, please inform your recruiter.