Product Advisor - OpenRoad Toyota Peace Arch

DRIVING POSSIBILITIES

Position:
Product Advisor
Status:
Full-Time

Dealership:
Open Road Toyota Peace Arch
Department:
Sales

• Opportunity to work with a variety of OEM brands including:
  Acura Audi, BMW, Genesis, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Amazing incentives such as:
  Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training & development opportunities for skill‑development and growth
• Supportive, collaborative, and progressive work‑culture emphasizing transparency, innovation, relationships, and empowerment
• Comprehensive extended health and dental plan tailored around associate wellness
• Recognition and engagement events

• Provide exceptional customer service by determining each prospective client’s vehicle needs through questioning and listening.
• Promote new business by acquiring new customers through prospecting and referral networks.
• Sell new and pre‑owned vehicles and demonstrate them (including test drives).
• Understand industry terminology and stay abreast of technological changes across all products and inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
• Participate in all product training available.
• Use closing techniques effectively; seek management assistance if needed, and maintain a profit‑mindful approach when closing.
• Deliver new and pre‑owned vehicles to customers, ensuring they understand operating features, warranty, and paperwork to build customer loyalty.
• Introduce customers to Service Department personnel, emphasizing the quality and efficiency of the dealership’s service operations.
• Set monthly productivity goals and plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating across sales, delivery, and follow‑up.
• Attend department meetings as required.
• Follow company safety policies and report any accidents immediately to a manager or supervisor.
• Perform other duties as assigned by management.
• Open Road reserves the right to modify this job description as business needs require.

• Good interpersonal skills with the ability to communicate professionally and assimilate and understand information.
• Ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office) and the ability to maintain records using a computerized system.
• Effective negotiation skills and the ability to make sound decisions consistent with essential job functions.
• A current VSA MDC license.
• A valid British Columbia driver’s license with a good driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.