Account Manager

About The Company

Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America with over 125 years of combined knowledge and experience in the industry. As a service provider, our mission is simple - to keep our clients' businesses running - 24 hours a day, 7 days a week, 365 days a year.

Our recent growth and continued success stems not only from being highly trained experts in our craft, but also from our most important values: integrity and innovation. And these values are a big part of who we are and how we work. Our commitment is to always doing the right thing for the job, the customer and most importantly, for our people and each other.

To learn more about Uptime Industrial and the core values that shape the company today, visit

Reporting to the Senior Business Development Manager, the Account Manager is a newly created role that reflects Uptime Industrial's commitment to delivering exceptional service across our entire customer base. You will take ownership of an established portfolio of customer accounts, ensuring every customer receives proactive communication, responsive support, and a consistent, high-quality experience. By strengthening these relationships, you will help drive customer retention and account growth while enabling the Senior Business Development Manager to focus on strategic customer relationships and new business development.

As a newly created role, this position offers the opportunity to help shape the future of account management at Uptime Industrial while developing your skills and growing your career as the business continues to expand.

• Account Management Manage a portfolio of approximately 80-100 existing customer accounts, serving as the primary point of contact;
• Build and maintain strong customer relationships through regular communication and monthly touchpoints;
• Respond to customer inquiries, resolve concerns, and deliver exceptional customer service;
• Maintain accurate customer records and account activities within the CRM.
• Account Growth Identify opportunities to grow existing customer accounts through proactive relationship management;
• Follow up on service report recommendations and completed projects to generate additional work;
• Re-engage dormant customers and support the onboarding of new customers through the company's welcome process;
• Promote Uptime Industrial's services by identifying solutions that align with customer needs;
  Quote & Project Coordination Coordinate with the Estimating team to ensure customer quotations are prepared, delivered, tracked, and followed up on in a timely manner;
  
  Collaborate with Operations, Scheduling, and Service teams to support the successful transition of awarded work into execution;
  
  Keep customers informed throughout the quoting and project lifecycle, ensuring timely communication and follow-up between customers and internal teams;
• Business Development Support:
  Support the Senior Business Development Manager through market research, proposal preparation, and customer presentations;
• Coordinate customer meetings, events, and welcome packages;
• Follow up on assigned leads and provide administrative support for business development initiatives;
• Collaborate with internal teams to deliver a seamless customer experience and support continuous improvement initiatives.

The ideal candidate is outgoing, personable, and passionate about building long-term customer relationships. You thrive in a customer-focused environment, enjoy connecting with people, and are confident picking up the phone to engage with customers. Rather than cold calling, you'll focus on managing a portfolio of established customer accounts, delivering an exceptional customer experience, identifying opportunities to grow existing accounts, and collaborating with internal teams to ensure outstanding service.

You are a proactive self-starter who takes initiative, is intrinsically motivated to succeed, and takes pride in delivering results while continuously looking for ways to add value for both…