Business Development & Customer Service Representative

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long‑term growth objectives.

• Strong team culture focused on growth, humility, accountability, and continuous learning
• Competitive salary plus performance-based bonus opportunities
• Bonus/profit‑sharing eligibility after probation
• Excellent medical benefits
• Opportunity to help build and shape Packd's outbound sales process
• Career growth opportunities within a growing organization
• Conveniently located in the Langley/Surrey area of BC's Fraser Valley

• Prospecting, Lead Generation, building and maintaining prospective and existing client relations
• Conduct outbound prospecting through
  1) phone,
  2) email, and
  3) platforms such as Linked In where appropriate
• Research and identify prospective commercial fleet and upfitting customers
• Contact upfitters to generate awareness and direct them to where they can purchase Packd products
• Qualify opportunities and book meetings for the sales team
• Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers
• Maintain consistent follow‑up to convert prospects into qualified opportunities
• Building and maintaining relationships with prospective and existing customers

Provide customer service support and communication with new and existing customers.

• Build and improve sales outreach sequences and messaging
• Develop call scripts, email templates, and prospecting playbooks
• Analyze results and continuously improve conversion rates
• Help establish SDR best practices and scalable sales processes

• Maintain accurate prospect and activity data within CRM
• Track outreach activity, meetings booked, meetings held, and conversion metrics
• Collaborate with leadership on reporting and sales process improvements

• 2+ years of SDR, BDR, appointment-setting, or outbound sales experience
• Proven experience generating meetings through outbound prospecting
• Strong communication and relationship‑building skills
• Comfortable making outbound calls daily
• Experience working within Hubspot or similar CRM platforms
• Self-motivated, organized, and highly accountable
• Strong problem‑solving and process‑improvement mindset

• Experience building or optimizing outbound sales processes
• Experience using Linked In Sales Navigator
• Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft
• Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers
• Experience in a high‑growth SaaS, technology, or B2B sales environment

• Consistently generating qualified meetings for the sales team
• Building repeatable prospecting processes that can scale with the business
• Maintaining high CRM accuracy and activity levels
• Improving outreach, response, and meeting conversion rates over time
• Contributing to the long‑term growth of Packd Upfit Equipment

• Base Salary: $55, CAD
• Monthly or quarterly performance incentives
• Profit‑sharing eligibility after probation

Work Location:

On-site (Langley/Surrey, BC)

Schedule:

Full-time