Field Service Technician

The primary function of the Field Service Technician is to provide responsive service, ensuring the the reliable and efficient operation of industrial air compressors, while building strong relationships with our customers located in the BC Lower Mainland region.

This is the perfect opportunity for candidates with previous experience in a Service Technician role or similar. Previous compressed air knowledge is an asset, however we will provide all training necessary to become a factory certified Ingersoll Rand Technician. Interested candidates must possess strong mechanical/electrical aptitude, a positive, team-focused attitude, exceptional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.

You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company. If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we'd love to speak to you about this rewarding career opportunity.

Remuneration package includes:

• Competitive wage and performance bonuses.

• Banked time off eligibility so you can earn extra days off.

• Per diem when traveling.

• Tool and boot allowance.

• Company service vehicle.

• Fleet fuel/maintenance card.

• Tablet computer.

• Mobile phone.

Comprehensive benefits package includes:

• Paid time off for vacation and sick days.

• Extended medical, dental, and vision coverage.

• Life and disability insurance.

• Employee assistance program.

• Educational assistance program for courses related to your employment.

• Company matching pension plan.

• Flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

• Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure equipment is meeting operating and quality standards.

• Create a friendly and inviting working environment.

• Effective communication with customers and coworkers, both verbal and written.

• Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.

• Recommending required parts and services to customers and assistance with follow-up through to successfully acquiring customer approval.

• Working with internal team to obtain required parts and materials.

• Adhere to safety standards and procedures with continuously changing working environments.

• Daily travel to customer sites located in the BC Lower Mainland region with occasional travel to sites located in surrounding areas.

• Rotation based on-call service, with occasional after hour call-outs.

• Comprehension of electrical wiring schematics and diagrams for all equipment.

• Accurately document service and installation activities by completing work orders for each job, maintenance checklists, and daily time sheets.

• Promote all company products, services and solutions; such as equipment, system accessories, planned maintenance, diagnostics, audits and leak detection. Ability to communicate value and increase customers' awareness of how these items can benefit their operations.

Qualifications:

• High school diploma. Post secondary and/or related technical training and experience preferred.

• Previous industrial air compressor service experience is an asset however we will train suitable candidates.

• Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration.

• Basic knowledge of some or all of the following is preferred: AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems and/or refrigerant certification. Candidates who possess related knowledge or skills but have not completed a formal program may be considered.

• High level of integrity and ethical values.

• Strongly motivated to stay updated with the latest in compressed air innovation and concepts.

• Use of precision measuring tools for diagnostic trouble shooting of compressed…