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Emergency & Operations Representative
Job Description & How to Apply Below
Affiliation:
MoveUP
Employment Status:
Full-Time Temporary
Salary: $35.55 Hourly
Short-term Incentive Eligible:
No
Workplace Flexibility:
No
Temp Duration: 1 year
Posting End Date:
Open until filled
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.
We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position Overview
To provide 24/7 coverage for the province to respond to any gas emergencies.
Responsibilities
BC Contact Centre, fire, police or municipal offices or others, which includes: questioning reporting source to assess and establish the probable cause, urgency, and location of reported problems initiating emergency and trouble orders for calls received by completing appropriate system entry and documentation and indicating action priority maintaining records, reporting on field staff resources disposition and contact times, field staff resources arrival on site, one-man crew activity, trouble calls received, and orders issued, planned service interruptions, service disconnects/reconnects, and actions taken by others advising manager when workload trends indicate immediate needs for temporary addition EOC staff
Referring to area call-out listings to identify and contact first available crew by telephone or radio, and/or contacting supervisor to arrange additional crew assignments Coordinating gas service information such as service area covered, service addresses, precise location of service, status of main, valves, stations, and gas line feeds Interprets drawings, plate maps and sketches for comparison to available data to ensure gas information corresponds to request Informing others such as Communications department, safety trainers, and area managers of the nature, cause, and location of major outages Advising special customers affected (including commercial, industrial, institutional, and medical customers) of service outage cause, expected duration and subsequently confirming service restoration Assist various parties (ex.
billing department, field technicians) with Fortis
BC procedures, priorities and processes.
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