Drain Advisor

Overview

Thompson & Thompson Service Group is the market leader in Plumbing, Electrical, and HVAC services. We are seeking a motivated and customer-focused Drain Advisor to join our growing and dedicated Plumbing team.

If you are an experienced drain professional who enjoys solving problems, delivering outstanding customer service, and helping customers protect their homes, we want to hear from you. Join a company that values your skills, provides opportunities for advancement, and rewards performance.

• Respond to residential service calls and customer inquiries
• Diagnose and troubleshoot drain and sewer system issues
• Perform drain cleaning using professional equipment and techniques
• Conduct camera inspections to identify blockages, breaks, and other drainage concerns
• Operate hydro-jetting equipment to clean and restore drain lines
• Prepare accurate estimates and explain recommended services to customers
• Maintain, repair, and restore drain and sewer systems
• Inspect plumbing and drainage systems for safety, functionality, and performance
• Deliver exceptional customer service while maintaining a professional appearance
• Accurately document work performed and communicate findings with customers and management

• Minimum of 1 year of experience as a Drain Technician or Drain Cleaner
• Valid driver's license with an acceptable driving record
• Strong mechanical aptitude and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to work independently and as part of a team
• Physical ability to perform the duties of the position, including lifting, bending, and working in various environments
• Positive attitude, strong work ethic, and willingness to learn new methods and technologies

• Plenty of advancement opportunities
• Weekly pay
• Health, Dental, and Vision Insurance
• Paid Life Insurance
• 401(k) with company match
• Paid vacation, company-paid holidays, paid birthday, and paid parental leave
• New take-home service vehicles, fully stocked
• Company-issued phone and tablet
• Uncapped earning potential
• Employee referral bonuses
• Continued training and professional development