Senior VoIP Configuration Analyst

Position: Senior VoIP Configuration Analyst Role
Drive telecommunication excellence as a Senior VoIP Configuration Analyst at Westland Insurance in Surrey, BC. Focus on configuring and managing advanced UC solutions including Genesys.
This hybrid role involves deploying VoIP systems and providing essential support across call centers. With over seven years in telecommunications, you will collaborate with teams, manage projects, and ensure optimal customer experience with unified communications technologies. Your knowledge of contemporary mobile solutions is crucial for this function.

Key Responsibilities:

• Oversee daily operations and user support for centers

• Maintain and optimize Genesys and UC configurations

• Document processes for compliance and reference

• Manage call forwarding, number porting, and inquiries

• Stay updated with the latest telecommunication technologies
Requirements:

• Minimum seven years in telecommunications field

• Five years experience with Genesys CCaaS

• Bachelor's degree or equivalent professional experience

• Strong problem-solving abilities

• Industry certifications in networking preferred
Utilize your skills to enhance Westland Insurance's telecommunication systems.
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