Equipment Repair Service Advisor

Coordinate equipment repairs for White Cap customers using active listening and clear communication. Work indoors with overnight travel typically below five percent.
As a Service Advisor, you coordinate the repair experience from equipment intake through diagnosis, authorization, completion, and final sale. You work with customers and service technicians to identify repair needs, set realistic expectations, and communicate status. Accurate documentation, service records, and dependable follow-through are central to the work.

Key Responsibilities:

Coordinate customer service from equipment intake through final sale
Create accurate work orders and service records
Document symptoms, estimates, approvals, and equipment details
Communicate recommendations, costs, timelines, delays, and status updates
Coordinate technician communication, pickup, invoicing, and payment processing
Requirements:
HS Diploma or GED strongly preferred
Generally two to five years of relevant experience
Strong customer service, active listening, and communication skills
Basic mechanical aptitude and equipment terminology
Accurate use of service management or comparable computer systems
Bring customer communication, repair coordination, documentation, and mechanical aptitude to White Cap’s equipment service experience.