Guest Experience Manager : Luxury Estate

Guest Experience Manager :
Luxury Estate, Surrey

We are seeking an exceptional Guest Experience Manager to join a 5
* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.

Salary: GBP 41,500 - 53,000

Location:

Surrey

• Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service.
• Oversee the full guest journey, from pre-arrival communication to post-stay follow-up.
• Manage all VIP and VVIP stays, ensuring tailored and personalised experiences.
• Monitor guest feedback, analyse trends, and drive continuous improvement.
• Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations.
• Support the implementation of guest experience initiatives and new service programs.
• Maintain a strong presence on the floor, engaging guests and mentoring your team.

• Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resort.
• Forbes or LQA (Leading Quality Assurance) experience is essential.
• A natural people leader with excellent communication and emotional intelligence.
• Passionate about personalised, high-touch guest service.
• Well-organised, proactive, and able to thrive in a fast-paced luxury environment.
• Strong problem‑solving skills with the ability to remain calm and professional under pressure.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Advertising Services