Head Housekeeper

Overview

Head Housekeeper – Private members club, Surrey. £45,000 basic OTE £50,000.

We are seeking an outstanding Head Housekeeper for one of the UK's most prestigious private members' clubs, with sites in London and Surrey. Offering exceptional dining, luxury accommodation, and world-class leisure facilities, the Club prides itself on delivering an unrivalled member experience.

We are looking for a highly skilled and experienced Head Housekeeper to lead, manage, and develop the housekeeping function, taking full responsibility for accommodation standards, public areas, laundry operations, and uniform management.

The Head Housekeeper ensures consistently exceptional presentation, hygiene, and guest experience standards while leading a large housekeeping team, controlling departmental costs, and maintaining full compliance with health, safety, and operational requirements.

• Minimum 3 years  management experience within a luxury hotel, resort, private members  club, or comparable hospitality environment.
• Experience leading teams of 15 or more employees across multiple functions.
• Demonstrated responsibility for departmental budgets, payroll management, and cost control.
• Experience managing laundry operations.
• Strong knowledge of health and safety legislation, including COSHH.
• Experience creating, implementing, and reviewing SOPs.
• Supplier and contractor management experience.
• Excellent attention to detail and presentation standards.
• Strong communication, leadership, and interpersonal skills.
• Flexible approach to working hours, including weekends and peak periods.
• Proficiency in housekeeping management systems and Microsoft Office applications.

• Experience with in a luxury hospitality, country house, resort, or private members' environment.
• Professional qualification in Housekeeping, Hospitality, or Hotel Management.
• Experience managing uniform room operations.
• Knowledge of sustainable procurement practices.
• Experience with linen management systems and inventory control processes.

• Empower Others - Provide support, trust, and autonomy to enable team success.
• Demonstrate Courage - Make sound decisions and act in the best interests of the business and its guests.
• Lead by Example - Model expected behaviours and uphold organisational values.
• Act Fairly - Create an inclusive and supportive working environment.
• Collaborate Effectively - Foster strong communication and teamwork across departments.
• Remain Open-Minded - Encourage feedback, innovation, and continuous learning.

• Take overall responsibility for the cleanliness, presentation, and condition of all guest accommodation and public areas, maintaining luxury hospitality standards at all times.
• Conduct regular room inspections and verify supervisory inspections to ensure consistency and quality.
• Develop, implement, and review housekeeping procedures, checklists, and standard operating procedures (SOPs).
• Plan and manage a rolling deep-clean programme across guest rooms, public areas, corridors, and back-of-house spaces.
• Identify, record, and follow up on maintenance issues, working closely with the maintenance team to ensure timely resolution.
• Oversee turndown services and ensure they are delivered to the required standard and schedule.

• Manage all laundry operations, ensuring the timely processing and delivery of linens, towels, uniforms, and departmental laundry requirements.
• Oversee daily workflow and staffing to meet operational demands without delays or shortages.
• Establish and maintain linen care standards, handling procedures, and quality control processes.
• Manage linen inventory levels, conduct regular stock counts, and coordinate replacement orders as required.
• Collaborate with operational departments to forecast linen requirements for events, peak trading periods, and special activities.
• Monitor laundry equipment performance and coordinate repairs and maintenance to minimise downtime.

• Oversee the uniform room, ensuring all uniforms are cleaned, maintained, stored correctly, and readily available.
• Maintain accurate records of uniform…