Customer Service Representative

Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!

The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Support Specialist, Customer Quotation Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process.

Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager.

As a Customer Service Representative
, you will manage incoming customer requests via  and Microsoft Outlook, ensuring timely and accurate responses based on SLA. You will oversee the experience for onsite visitors, providing exceptional support and owning the customer visit process.

Your responsibilities will include managing emails through our CRM while identifying customer needs and delegating workload to team.

This role emphasizes continuous improvement, leveraging CRM data to advocate customer needs and providing insights to improve processes and systems. Success will be measured by achieving personal and team qualitative and quantitative targets while contributing to initiatives that drive a best-in-class support system.

• Manage Incoming requests through CRM –  and Microsoft Outlook.
• Provide support for any onsite visitors. Own the experience for any customer visits.
• Review order status to ensure accuracy and drive proactive customer outreach.
• Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM –
• Identify customers’ needs and provide solutions when handling customer requests.
• Communicate with other areas of the company with regards to customer questions and concerns.
• Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class support.
• Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement by using CRM data.
• Performs other job duties as assigned.

You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.

You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

You take responsibility for your actions, and you deliver on your commitments.

In all aspects of your work, you treat everyone with respect.

• Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through KPIs.
• Identify…