Service Technician

Responsibilities

• Perform troubleshooting of mechanical, controls, and instruments at a fabrication shop or at customer site locations.
• Work well with customers and fellow technical service and engineering personnel.
• Provide training to the customer staff on equipment operation.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Schedule and plan service calls and customer visits.

• Willingness and ability to learn and develop technical field service aptitudes.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.
• Willingness to travel 50%-75% of the time (primarily domestic / USA).
• Ability to work extended hours and weekends.
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision.
• Learn to interpret technical manuals, blueprints, diagrams.
• Understanding of the safe operation of hand tools and power equipment.
• Effective communication skills, verbal as well as written.
• Ability to develop skills in problem solving and troubleshooting.
• Basic / developing technical knowledge of process and/or industrial automation.
• Mechanical aptitude and ability to perform mechanical and physical tasks.

• Any experience in installation, industrial maintenance, and troubleshooting of processing systems is a plus.
• Attained or working toward an Associate or technical degree in engineering or related field required.
• Basic knowledge of mechanical, electrical and process systems.
• Basic understanding of control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen‑Bradley systems.
• Basic understanding of mechanical process equipment such as pumps, valves, meters and other components.
• Computer knowledge:
  Microsoft Office, Excel and Word.