Project Manager, Technical Support

Description

Intelligent Video Solutions (IVS) is presenting a great opportunity to join a fast-growing and innovative technology company. We are looking for a highly organized and detail-oriented Project Manager professional to join our project management team!

IVS is a software company passionate about helping our clients use video to advance their organization's purpose. Unified by the goal of providing outrageous customer service, our team can design, implement and support any size video observation and recording deployment. Our solutions are built from the ground up to support critical user objectives. Our flagship software, VALT, empowers industries including clinical skills training, education, and law enforcement to use video capture more effectively.

We are proud to be a Wisconsin-based company and serve customers throughout North America and internationally from our headquarters in Sussex, Wisconsin.

Communicate with cross-functional teams:

• Initiate kickoff meetings with internal team
• Work with other IVS teams to uncover any unique or specific details for each job
• Communicate change orders with appropriate internal teams
• Work with internal teams to assign appropriate resources
• Prepare project documentation for Install Techs
• Daily follow up/check ins with the Install Techs
• Weekly check ins with PM Manager and other internal teams

Communicate with Customer:

• Initiate kickoff meeting with customer, general contractor, and other client stakeholders
• Schedule follow up meetings to ensure site is ready for install
• Develop a complete understanding of how the hardware & software will be used.
• Work through the project prerequisites, site readiness, and timeline.
• Be the main point of contact from the time of sale to the end of the installation, communicating any issues effectively
• Provide regular project updates and follow-up communications

Additional Duties:

• Document all communication properly for both IVS team and the customer
• Schedule installs based on company and customer availability
• Read construction blueprints/floor plans/AV schematics
• Track all outstanding items until job completion
• Travel when needed for training or education opportunities

We create raving fans of our employees by providing a welcoming, supportive, and fun environment and stellar benefits package including:

• Competitive compensation package
• Health, dental, and vision insurance
• Life Insurance and Short-term disability insurance
• Paid time off and paid holidays
• Company-matched 401k Plan
• Company cookouts and events
• Camaraderie and creative outlets

"The entire team is dedicated to the firm, but we know how to have fun. It is a great balance of worklife. " "IVS is a company that values their employees and wants them to enjoy being a part of the company." "I love this place!" "IVS is a great place to work because of the culture. Everyone wants the other to succeed and is happy to help one another."

• Associated Degree in Project Management or Communication preferred.
• Ability to manage projects of different complexities and scopes accurately and efficiently.
• Be extremely organized and self-motivated.
• Excellent customer service skills and follow through
• Technology or project management background is a plus