Sales Operations Support Specialist
Job in
Sussex, Waukesha County, Wisconsin, 53089, USA
Listed on 2026-09-20
Listing for:
Generac
Full Time
position Listed on 2026-09-20
Job specializations:
-
Supply Chain/Logistics
Logistics Coordination, Office Administrator/ Coordinator
Job Description & How to Apply Below
- Own execution of the full order lifecycle from order receipt through fulfillment and startup, ensuring accuracy, timeliness, and adherence to internal processes and customer requirements.
- Perform order validation, entry, and management within ERP systems; manage changes, cancellations, and exceptions with attention to downstream operational impact.
- Coordinate cross-functionally with production scheduling, logistics, supply chain, and finance to ensure seamless order progression and timely delivery.
- Participate in production and scheduling discussions to proactively identify risks and resolve potential delays or constraints.
- Monitor and track orders, identifying risks to lead time, configuration accuracy, or customer commitments and escalating as appropriate.
- Prepare and review submittal packages, technical documentation, and supporting materials to ensure completeness and alignment with customer specifications.
- Support shipment coordination and vendor order tracking to ensure material availability and delivery timelines are met.
- Investigate and resolve billing discrepancies and order-related issues to maintain financial accuracy and customer satisfaction.
- Serve as a primary point of contact for customer and dealer inquiries related to order status, documentation, and issue resolution.
- Maintain data integrity across ERP/CRM systems to ensure accurate reporting and operational execution.
- Support returns, warranty requests, and post-delivery issue resolution in alignment with company policies.
- Participate in cross-functional initiatives and continuous improvement efforts to enhance order execution processes.
- Own execution of the full order lifecycle from order receipt through fulfillment and startup, ensuring accuracy, timeliness, and adherence to internal processes and customer requirements.
- Perform order validation, entry, and management within ERP systems; manage changes, cancellations, and exceptions with attention to downstream operational impact.
- Coordinate cross-functionally with production scheduling, logistics, supply chain, and finance to ensure seamless order progression and timely delivery.
- Participate in production and scheduling discussions to proactively identify risks and resolve potential delays or constraints.
- Monitor and track orders, identifying risks to lead time, configuration accuracy, or customer commitments and escalating as appropriate.
- Prepare and review submittal packages, technical documentation, and supporting materials to ensure completeness and alignment with customer specifications.
- Support shipment coordination and vendor order tracking to ensure material availability and delivery timelines are met.
- Investigate and resolve billing discrepancies and order-related issues to maintain financial accuracy and customer satisfaction.
- Serve as a primary point of contact for customer and dealer inquiries related to order status, documentation, and issue resolution.
- Maintain data integrity across ERP/CRM systems to ensure accurate reporting and operational execution.
- Support returns, warranty requests, and post-delivery issue resolution in alignment with company policies.
- Participate in cross-functional initiatives and continuous improvement efforts to enhance order execution processes.
- Associate’s Degree or equivalent.
- 1+ year experience in customer service, sales support, or operations role.
- Proficiency with Microsoft Office Suite.
- Basic understanding of order-processing environments.
- Experience with SAP or similar ERP.
- Experience supporting manufacturing, industrial, or distributor-based environments
- Familiarity with technical documentation or product spec sheets.
- Strong attention to detail…
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