Mobile Service Technician

The role

• To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers.
• Effectively diagnosing repair faults (mechanical, electrical or hydraulic).
• To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
• Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required.
• To take ownership of customer problems and be pro‑active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff.
• Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment.
• To escalate more complex issues to the Service Manager with a written job sheet.
• To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager.
• To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations.
• To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills.
• Adhere to Company policy and procedures at all times.

• Confident, articulate, and professional speaking abilities.
• Strong analytical and problem‑solving skills.
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
• Strong knowledge of Microsoft Office.
• Ability to multi‑task.
• Team Player.

• Customer orientation
• Integrity
• Result orientation
• Expertise

To apply please complete a job application form, attaching your CV, and provide details of why you want to be considered for the role.