Technical Service Representative

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Our mission is protecting the world's water. We work every day to support the sustainability of our most precious resource, so our people know what they're doing matters.

Most importantly, you'll work with supportive teammates who have a strong work ethic and are committed to doing the right thing.

Join our team and do work that matters. Visit  to learn more or check out the official job description (below).

Orenco Systems, Inc. (subsidiary of Infiltrator Water Technologies) is a manufacturer of innovative onsite and decentralized wastewater collection and treatment technologies. Solutions include community collection systems, advanced secondary treatment systems, watertight fiberglass tanks, and in-tank pumping and filtration systems. Orenco also manufactures high-quality standard, custom, and OEM controls, along with state-of-the-art fiberglass buildings, tanks, and enclosures.

Infiltrator Water Technologies is a market leader within the onsite wastewater treatment industry, Infiltrator manufactures a variety of revolutionary products and innovative, environmentally friendly alternatives to traditional stone and pipe leach field and concrete septic wastewater system components. We sell our products through wholesale distribution across the United States and Canada for use on properties with onsite wastewater treatment systems.

This is an entry-level position that exists to support Orenco's customers; the Technical Service Representative I attracts or retains customers by answering product and service questions, suggesting information about Orenco products and services, and documenting customer feedback on products and services. The Technical Service Representative I provides technical support, processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.

• Continuously maintains Orenco management's safety, cultural, and professional standards.
• Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees.
• Conducts all work in a safe manner and promotes safe work practices to all associates and clients.

• Improves the overall customer experience by providing value-add product recommendations.
• Educates external stakeholders.
• Learns and demonstrates effective use of Integrity Selling.
• Grows our contact database of key external stakeholders to ensure they are receiving regular communication from Orenco.
• Stays logged into the customer service ACD (Automatic Call Distributor) loop and takes all incoming phone calls.
• Assists customers in determining their needs and offering appropriate solutions related to Orenco wastewater equipment.
• Troubleshoots and assists end users in resolving problems involving system installation, repair, and maintenance.
• Assists other team members within the Sales department with overflow calls, handling of purchase orders, web inquiries, and any other necessary backup support.
• Provides order status and shipment information to customers.

• Demonstrates leadership within the sales department and within the organization daily.
• Participates in all meetings and contributes ideas and opinions.
• Improves methods for internal and customer-facing processes.
• Participates in team, department, and organizational initiatives.
• Coordinates with various departments within Orenco as necessary regarding team initiatives and objectives.
• Sets and strives to complete annual personal development goals.

• Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management).
• Inputs, updates, and ensures accuracy of customer contact information in CRM.
• Becomes familiar with all Orenco-related products and technologies.
• Becomes familiar with state and local regulatory rules.
• Work is to be done during manufacturing business hours, however this position may on occasion work outside business hours to support department and business needs. Occasional long hours may be required.
• Will occasionally perform additional duties of the customer service, systems…