Post Sales Engineer
Listed on 2026-07-16
-
Engineering
General Position Summary
This is an advanced-level position that provides post sales project management and wastewater treatment process technical support for Advan Tex and MB (moving bed biofilm reactor) treatment processes. Work will generally be focused on existing wastewater treatment systems that require data collection, monitoring and troubleshooting. The Post Sales Engineer will regularly interact with internal Orenco staff, operators, designers/engineers, business partners (distributors, dealers, and suppliers), service providers, and regulators regarding existing systems that utilize Orenco wastewater equipment.
The Post Sales Engineer will be responsible for collecting wastewater influent and effluent data, reviewing existing designs, recommending process changes and troubleshooting existing wastewater processes. The Post Sales Engineer will also work closely with R&D to communicate customer feedback, observations, and to develop design change recommendations.
- Safety/Culture
- Continuously maintains Orenco management's safety, cultural, and professional standards.
- Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees.
- Conducts all work in a safe manner and promotes safe work practices to all associates and clients.
- Selling
- Increases sales and improves the overall customer experience by providing value-add product recommendations to stakeholders that utilize Orenco wastewater infrastructure.
- Educates external stakeholders.
- Learns and demonstrates effective use of Integrity Selling.
- Coordinates with other company staff to accomplish the work required to address problems with existing wastewater systems.
- Actively pursues speaking at conferences or authoring papers that promote Orenco technologies.
- Works with marketing to write and create case studies that summarize pertinent observations and data from existing Orenco systems.
- Leading
- Demonstrates leadership within the Systems Engineering Department and within the organization daily.
- Mentors and helps train staff within the systems engineering department.
- Provides process training to systems engineers, sales staff, and external clients.
- Participates in meetings and contributes ideas and opinions.
- Improves methods for internal and customer-facing processes.
- Volunteers and participates in team, department, and organizational initiatives.
- Coordinates with various departments within Orenco regarding team initiatives and objectives.
- Sets and strives to complete annual personal development goals.
- Planning
- Improves methods for internal and customer-facing processes.
- Volunteers and participates in team, department, and organizational initiatives.
- Coordinates with various departments within Orenco regarding team initiatives and objectives.
- Sets and strives to complete annual personal development goals.
- Systems Engineering Support
- Assists with the project management of commercial and municipal collection and/or treatment opportunities by providing observations, data, and feedback from existing systems.
- Leads research projects.
- Supports in the commissioning of commercial and municipal collection and/or treatment systems.
- Post-Sales Support
- Assists the post sales group with troubleshooting existing treatment processes.
- Creates protocol and solicits operating data from existing wastewater treatment processes.
- Makes recommendations to Systems Engineering and R&R regarding design revisions.
- Travels to existing treatment systems as necessary to troubleshoot, solicit feedback and/or collect data.
- Evaluated operating protocols and optimizes Orenco O&M requirements.
- Reporting
- Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management).
- Inputs, updates, and ensures accuracy of customer contact information in CRM.
- Maintains an accurate, up-to-date, CRM opportunity database.
- Submits and distributes timely activity and trip reports.
- Summarizes and provides information to the R&D group regarding existing designs.
- Is familiar with all Orenco-related products and technologies.
- Additional Duties & Requirements
- Is familiar with third party equipment used on commercial and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).