Senior Customer Account Specialist - Customer Service

Wish your job made a difference? Our mission is protecting the world's water. We work every day to support the sustainability of our most precious resource, so our people know what they're doing matters. Join our team and do work that matters. Visit  to learn more or check out the official job description (below). Company

Description:

Orenco Systems, Inc. (subsidiary of Infiltrator Water Technologies) is a manufacturer of innovative onsite and decentralized wastewater collection and treatment technologies. Solutions include community collection systems, advanced secondary treatment systems, watertight fiberglass tanks, and in-tank pumping and filtration systems. Orenco also manufactures high-quality standard, custom, and OEM controls, along with state-of-the-art fiberglass buildings, tanks, and enclosures.

Infiltrator Water Technologies is a market leader within the onsite wastewater treatment industry, Infiltrator manufactures a variety of revolutionary products and innovative, environmentally friendly alternatives to traditional stone and pipe leach field and concrete septic wastewater system components. We sell our products through wholesale distribution across the United States and Canada for use on properties with onsite wastewater treatment systems. GENERAL

POSITION SUMMARY:

This is an advanced-level position that exists to support Orenco's customers and the regional sales teams; the Senior Customer Account Specialist attracts or retains customers by answering product and service questions, suggesting information about Orenco products and services, and documenting customer feedback on products and services. The Senior Customer Account Specialist plays a critical role in the technical training and development of the Customer Service Team.

The Senior Customer Account Specialist is part of a regional team and conducts day-to-day support activities for customer accounts within a given territory. The Senior Customer Account Specialist provides technical support, provides quotes for standard and custom products, processes orders and oversees all aspects of the order process to ensure order fulfillment, prepares correspondence and fulfills customer needs to ensure customer satisfaction.

ESSENTIAL FUNCTIONS & KRA: Safety/Culture Continuously maintains Orenco management's safety, cultural, and professional standards.

Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees.

Conducts all work in a safe manner and promotes safe work practices to all associates and clients. Customer Service Improves the overall customer experience by providing value-add product recommendations.

Educates external stakeholders.

Conducts outgoing calls to distributors to proactively meet their needs for product, information, etc.

Learns and demonstrates effective use of Integrity Selling.

Grows our contact database of key external stakeholders to ensure they are receiving regular communication from Orenco.

Executes initiatives within the territory focused on customer retention and acquisition.

Assists sales in setting up new distributor accounts.

Executes a variety of account decisions based on knowledge of the accounts and communication with the regional sales team for the purpose of increasing regional sales.

Maintains a strong understanding of the accounts within the region to help increase sales growth. Leading Demonstrates leadership within the Sales department and within the organization daily.

Mentors and helps train staff in the Customer Service department.

Participates in all meetings and contributes ideas and opinions.

Improves methods for internal and customer-facing processes.

Participates in team, department, and organizational initiatives.

Coordinates with various departments within Orenco as necessary regarding team initiatives and objectives.

Sets and strives to complete annual personal development goals. Planning Participates in creation and implementation of regional/territory strategic sales plans. Customer Service Support Assists customers in determining their needs and offering appropriate solutions related to Orenco wastewater equipment.

Responsible for purchase orders, logistics coordination, and any product returns and warranty claims within the territory.

Provides order status and shipment information to customers.

Communicates customer issues to the regional teams and helps resolve issues. Reporting Thoroughly documents all tasks and customer interactions in CRM (Customer Relationship Management).Inputs, updates, and ensures accuracy of customer contact information in CRM.Communicates distributor/dealer needs back to regional team. Has in-depth knowledge of all Orenco-related products and technologies. Has in-depth knowledge of all state and local regulatory rules within their assigned territory.

Work to be done during manufacturing business hours, however this position may on occasion work outside business hours to  support department and business needs.…