Receptionist, Hospitality ​/ Hotel ​/ Catering

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Hand Picked Hotels is a beautiful collection of 21 privately owned luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts extraordinary locations from Scotland to the Channel Islands, offering breathtaking views across countryside, beaches and woodlands. The team ensures every guest has a magical experience that keeps them returning.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. All properties share the company values of family, individuality, community and care, delivering a hand‑picked experience for every guest and employee.

We are recruiting a Receptionist at New Hall Hotel & Spa, part of Hand Picked Hotels. New Hall Hotel & Spa is a stunning and unique hotel dating back to the 13th Century, known as England’s oldest listed inhabited moated house. With contemporary comforts, a spa and health club, a two‑AA Rosette restaurant and extensive meeting and events facilities, it is a popular choice for weddings, bespoke events and conferences.

• The role of our receptionists is to deliver an exceptional guest experience, putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed and to identify and create magical memories at every possible opportunity.
• Working in collaboration with the Front Office team you’ll maintain regular and effective communication to ensure a seamless operation and be aware of all the day's activities.
• We want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

• Experience working in a luxury four or five‑star hotel within a front‑office environment.
• Passion for going above and beyond for guests and an ability to recognise and act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• High emotional intelligence, enabling you to anticipate guest needs and deliver a Hand Picked experience.
• Proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
• Enthusiastic, willing, and a solutions‑oriented mindset to handle any scenario.
• Calm and professional, maintaining an outwardly positive attitude even when under pressure.

• A competitive hourly rate of £13.50 per hour with incremental pay reviews based on commitment and performance, plus a share of service charge.
• Full‑time role (5 days out of 7 on a rota basis, 40 hours per week, with possible variation based on business needs).
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Programme.
• Company sickness scheme benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression with access to in‑house and external training programmes, including apprenticeships up to level 7.
• Discounted staff stays with Hand Picked Hotels and on all food & drink.
• Annual loyalty awards such as afternoon teas and overnight stays.
• Online retail discount platform offering savings with high‑street retailers, restaurants and a health & wellbeing platform.
• Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.

Entry level

Full‑time

Administrative

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.