Housekeeping Supervisor

The Belfry Hotel & Resort is an award‑winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meeting spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world‑class, and home to this year’s Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind‑the‑scenes operations, there’s a place for you in our vibrant team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state‑of‑the‑art leisure club and a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.

The on‑target earning potential for this role is a £28,627.88 annual salary, comprising a base salary of £27,130.28 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.

As a Supervisor in the housekeeping team, you will be required to assist the Housekeeping Management with, but not limited to, leading a morning or afternoon shift from the floor, briefing and directing the team. You will also be responsible for the following:

• Hands‑on approach to housekeeping – demonstrating, training, leading
• People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
• Monitoring and managing the Q – ensuring room readiness
• Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
• Stock control and organisation across the blocks
• Standards testing of the housekeeping line staff and regular quality checks of all areas
• Assist with training of new and existing staff
• Attend and lead departmental briefings
• Communicate and work with other departments in the hotel
• Actioning guest feedback (Review Pro etc)

The ideal candidate with be passionate about the delivery of exceptional standards:

• Proven experience in allocating rooms and managing daily housekeeping schedules
• Committed to maintaining consistently high standards of cleanliness and presentation
• Strong understanding of, and adherence to, Health & Safety rules and regulations
• Confident in guiding, supporting, and training the housekeeping team
• Calm under pressure, with the ability to thrive in a fast paced housekeeping environment
• Able to make sound decisions and use initiative when required
• Demonstrates solid knowledge of housekeeping operations and best practice
• Shows a genuine passion for housekeeping and service excellence

Learning & Development

We inspire and develop our team through on‑the‑job coaching & mentoring, in‑house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare…