Guest Services Assistant - Zero

RECEPTION & GUEST SERVICES

The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check ins and check outs. They assist with procedures, provide information, and address concerns to create a warm atmosphere and a positive impression of the guest experience.

• Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
• Ensure Porters carry out their duties to departmental standards on a day to day basis.
• Store left luggage (e.g., for early arrivals or late departures) in the porter lobby, ensuring it is tagged and secured.
• Assist guests with luggage to and from their bedrooms as required, explaining bedroom facilities and Hotel services.
• Ensure all guest queries and enquiries are dealt with promptly, efficiently, and in a courteous manner.
• Be fully conversant with all facilities and services offered within the Hotel and the surrounding area.

• Passionate about delivering a fantastic service to our guests.
• Enjoy engaging in conversation and talking about our products and the resort.
• Natural at selling and can do, proactive, and enthusiastic.
• Out going and enthusiastic.
• Have a can do attitude and are proactive.
• Experience working in a hotel or resort is helpful, but not required.

We inspire and develop our team through on the job coaching & mentoring, in house training, and the online learning platform, The Belfry Campus. Apprenticeships are offered in a host of subjects, delivering nationally recognised qualifications. Our LEAD development programme empowers teams to grow from Team Member to Executive roles, with promotion and development plans available.

Discounted gym memberships, wellness programmes, and mental health support are available. Healthcare schemes include life assurance, 24 hour GP services, and health cash plans. Menopause support provides tailored assistance. Wagestream access allows easy tracking of earnings, savings, and wage access, while Cycle2

Work supports sustainable travel.

Annual Belfry Awards, long service recognition, and extra holidays for loyalty. Discounts at resort restaurants, bars, spa, and golf are available for you and your friends & family. Perkbox provides discounts, vouchers, and spot rewards. Free parking, subsidised taxi service, and complimentary meals during shifts.

We are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres, prioritises giving back to the local community and protecting wildlife through ESG initiatives and charitable work.

Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - underpin our culture and the essence of who we are.