Guest Services Assistant - Zero

The Belfry Hotel & Resort is an award‑winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world‑class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind‑the‑scenes operations, there's a place for you in our vibrant team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state‑of‑the‑art leisure club and a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check‑ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.

The on‑target earning potential for this role is £13.17 hourly rate, comprising a base hourly rate of £12.71 plus a qualified estimate of £0.46 gratuities per hour.

This role is for 24 hours over Friday, Saturday and Sunday.

• Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
• Ensure all Porters carry out their duties to departmental standards on a day to day basis.
• Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
• Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
• Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
• Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.

• You are passionate about delivering a fantastic service to our guests.
• You enjoy engaging in conversation, talking about our products and the resort.
• You are a natural when it comes to selling.
• You are outgoing and enthusiastic.
• You have a can‑do attitude and are proactive.
• Experience working in a hotel or resort could be helpful, but isn’t required.

We inspire and develop our team through on‑the‑job coaching & mentoring, in‑house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24‑hour GP services and health cash‑plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings and access wages on your terms, promoting financial wellness.

Our Cycle2

Work scheme supports sustainable travel for environmental and team wellbeing.

We appreciate our team with our annual…