Nights Assistant Manager

The Belfry Hotel & Resort is an award‑winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses – including the legendary Brabazon – are celebrated around the world.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, adding the Masters Suite, a new event space, a state‑of‑the‑art leisure club and numerous other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests, which is why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

The Nights team brings the resort to life when the sun goes down, ensuring every guest feels welcomed, cared for, and valued. From smooth check‑ins and warm farewells to anticipating needs before they’re even asked, this team turns ordinary moments into memorable experiences.

The annual salary is £30,014.40 , plus service charges.

As Nights Assistant Reception Manager you will lead the night operation across the resort, managing the team and maintaining consistently high standards of service. You will ensure a flawless guest experience while creating a work environment that supports the Belfry values, providing full support to the nights team for seamless running of the business.

• Assisting the Night Operations Manager.
• Running the night operation across the resort and stepping up in the Night Operations Manager’s absence, being on the floor and ready to assist across all departments and making decisions to improve service.
• Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable.
• Responsible for the health and safety of guests in‑house – record all accidents and incidents that may occur within the hotel for guests and staff.
• Assisting with the Night Audit.
• Available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction and reporting regularly to the General Manager.
• Supporting the night cleaning staff and ensuring they are carrying out the duties allocated to them.
• Checking all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
• Co‑ordinating and completing the night roster and dealing with any staff absenteeism issues.
• Championing waste management and ESG commitments in your department.
• Maintaining a good working relationship with all colleagues, motivating the night team to achieve high performance and providing necessary support where required.

At The Belfry, we are committed to your professional growth and success. The ideal candidate will have experience working in a similar setting and has worked nights before. In addition, you will have:

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest.
• Experience managing teams within a front‑office environment.
• Experience taking ownership over a department and achieving financial and guest targets.
• Able to develop strong relationships with guests, team members, and colleagues.

We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2

Work scheme and discounted gym memberships encourage a healthy lifestyle.

We recognise and reward our…