Evening Assistant Manager

Company Description The Belfry Hotel & Resort is an award-winning hospitality destination recognized for outstanding service, premier conference facilities, and world-class golf, including accolades such as England's Leading Resort and World’s Best Golf Hotel. Set within over 550 acres of scenic countryside, the resort offers luxury bedrooms and suites, diverse restaurants and bars, extensive meeting and event spaces, and a full-service Spa and Health Club.

Guests and team members benefit from a vibrant, upscale environment that caters to leisure, corporate, and golf visitors alike. The resort is conveniently located just minutes from major motorways, Birmingham Airport, and Birmingham city center, and is less than 70 minutes by train from London, making it easily accessible for staff and guests.

Role Description The Evening Assistant Manager is a full-time, on-site role based at The Belfry Hotel & Resort in Royal Sutton Coldfield. This role supports the smooth operation of the resort during evening hours, overseeing front-of-house activities, coordinating with restaurant, bar, and reception teams, and ensuring high standards of guest service. The Evening Assistant Manager monitors staffing levels, assists with shift planning, and provides hands-on leadership, including resolving guest queries or issues promptly and professionally.

Responsibilities include overseeing cash handling and basic financial procedures, ensuring compliance with health and safety standards, and maintaining a welcoming, well-presented environment across public areas. The role also involves supporting team members with guidance and coaching, communicating key information to day management, and contributing to continuous improvement of guest experience and operational efficiency.

Qualifications

• Experience in hospitality or hotel operations, with proven skills in guest service, customer care, and client relationship management.
• Supervisory or team leadership experience, including shift management, staff coordination, and performance support in a service-focused environment.
• Strong communication and interpersonal skills, with the ability to handle guest feedback, resolve issues calmly, and maintain a professional demeanor under pressure.
• Organizational and time-management abilities, including managing multiple tasks, prioritizing operational needs, and maintaining attention to detail during busy evening periods.
• Basic financial and administrative skills, such as cash handling, reporting, and adherence to operational procedures and policies.
• Understanding of health, safety, and security standards within hospitality settings, with a commitment to compliance and safe working practices.
• Ability to work flexible hours, including evenings, weekends, and holidays, and to remain hands-on and visible across the resort when needed.
• Previous experience in a hotel, resort, or leisure environment is highly beneficial; familiarity with golf or spa operations is an advantage.
• Relevant vocational training or qualifications in hospitality management, customer service, or a related field are desirable.