Front Desk Ambassador

Create Exceptional Experiences. Build Relationships. Help Patients Move Better.

Full-Time | In Person
$22.00-$28.00 per hour

At Concierge Physical Therapy, we believe healthcare should feel different.

Our clinics are built around one-on-one care, exceptional service, beautiful environments, and a team that genuinely cares about the people we serve. As we continue growing across Central Massachusetts and Metro West, we're looking for a Front Desk Ambassador to help deliver the high-touch, concierge-level experience that defines who we are.

This is not a traditional front desk position.

This is a patient experience, care navigation, and clinic operations role designed for someone who thrives on building relationships, taking ownership, and creating extraordinary experiences for both patients and teammates.

As the first and last impression of Concierge Physical Therapy, our Front Desk Ambassadors are relationship builders, problem solvers, patient advocates, and culture champions who help create an experience that patients cannot stop talking about.

• Serve as the first and last impression of Concierge Physical Therapy
• Welcome every patient with warmth, professionalism, and genuine care
• Build meaningful relationships with patients and families
• Anticipate needs and proactively solve problems
• Guide patients confidently through every stage of their care journey
• Create an environment where patients feel known, valued, and supported

• Manage provider schedules with urgency, accuracy, and attention to detail
• Coordinate patient check-in, check-out, and daily clinic flow
• Maintain accurate patient information and documentation within our EHR
• Answer multi-line phones and efficiently address patient needs
• Maintain strict HIPAA compliance and patient confidentiality
• Help ensure the clinic is organized, welcoming, and operating at the highest level every day
• Support teammates and clinicians wherever needed to create an exceptional patient experience
• Take ownership of challenges and help solve problems proactively

• Verify insurance benefits and eligibility
• Explain patient responsibilities and payment expectations with confidence and empathy
• Collect copays, balances, and point-of-service payments
• Understand EOBs and support basic billing workflows
• Create financial clarity so patients can confidently move forward with care

• Provide prospective and current patients with tours of the facility and introduce them to the Concierge PT experience
• Educate patients on available services, programs, and wellness offerings in a consultative, patient-centered manner
• Help patients understand the benefits of ongoing wellness services and cash-based membership options
• Assist with membership enrollment, coordination, and administrative processes
• Identify opportunities to connect patients with additional services that align with their goals and needs
• Partner closely with Physical Therapists to reinforce recommendations and create continuity between treatment plans and wellness programs
• Build trust and confidence through education, relationship building, and exceptional service
• Support clinic growth by helping appropriate patients transition into long-term wellness and membership programs

• Lead with positivity, professionalism, and a service-first mindset
• Support teammates and jump in wherever needed
• Take ownership of challenges and see solutions through
• Promote a "No Job Too Big, No Job Too Small" mentality
• Treat the success of the clinic as a shared responsibility
• Help create an environment where both patients and teammates feel welcomed, supported, and cared for