Human Resources & Payroll Generalist

Build Great Experiences. Support Great People. Help Shape the Future of Concierge PT.

At Concierge Physical Therapy, we believe exceptional patient experiences begin with exceptional employee experiences.

As we continue to grow across Central Massachusetts and Metro West, we are looking for an experienced, technically savvy Human Resources & Payroll Generalist to support our growing people operations and help deliver an exceptional employee experience.

Reporting to the Director of Talent Acquisition & Development, this role is responsible for owning payroll administration, benefits administration, employee lifecycle processes, HR operations, workforce planning activities, and compliance initiatives while helping create an exceptional employee experience from hire to retirement.

This is not simply an administrative HR position.

This role serves as a trusted partner to employees and leaders, ensuring our people processes are efficient, compliant, employee-centered, and scalable as the organization continues to grow. The ideal candidate is highly organized, detail-oriented, comfortable with technology, and energized by building systems and processes that support both employees and business growth.

The Human Resources & Payroll Generalist plays a critical role in ensuring our people and clinics are supported behind the scenes. Through exceptional service, operational excellence, and continuous improvement, this individual helps create an environment where our teams can focus on delivering outstanding patient care.

As part of the Talent Acquisition & Development team, this role helps strengthen our Green Team culture, support employee engagement and retention initiatives, and build scalable people processes that allow Concierge PT to grow intentionally and successfully.

• Manage end-to-end payroll administration with accuracy and confidentiality
• Process employee changes including new hires, terminations, compensation adjustments, and leave updates
• Audit payroll information and proactively resolve discrepancies
• Partner with Finance and leadership to ensure payroll compliance and reporting accuracy
• Maintain payroll records and documentation
• Generate payroll reports and workforce metrics as needed
• Administer bi-weekly payroll processing and audits
• Ensure accurate timekeeping, earnings, deductions, and benefit with holdings
• Coordinate payroll-related employee inquiries and issue resolution
• Maintain payroll documentation and reporting requirements

• Administer onboarding and offboarding processes
• Coordinate new hire paperwork and system setup
• Manage employee status changes and personnel records
• Support employee transitions and organizational changes
• Maintain accurate and compliant employee files
• Support performance management and employee review processes
• Coordinate offboarding activities and employee separation processes
• Ensure all separation documentation and system updates are completed accurately and timely
• Support the Director of Talent Acquisition & Development with offboarding administration and reporting

• Administer employee benefit programs and enrollments
• Serve as the primary point of contact for benefits questions and support
• Coordinate open enrollment activities
• Manage qualifying life event changes
• Partner with benefit vendors to resolve issues and improve employee experience
• Educate employees on available benefit offerings and resources

• Serve as a trusted resource for employee and manager HR questions
• Maintain HR policies, procedures, and documentation
• Support employee relations and issue resolution
• Support leave administration and accommodations
• Monitor HR compliance requirements and employment law changes
• Develop and improve HR processes and workflows
• Produce reports and dashboards that support business decisions
• Assist with employee engagement, retention, and recognition initiatives

• Prepare and distribute monthly forward-looking staffing calendars for each clinic and department
• Track PTO, leaves of absence, continuing education, onboarding schedules,…