Administrative Support ; Program Assistant

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

The Georgia Department of Human Services (DHS) has a division within it, the Division of Child Support Services (DCSS), which enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs, including, but not limited to, Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

DCSS is seeking candidates for the position of Administrative Support 2 (Program Assistant). This position is based at the DCSS office located in Lawrenceville, Gwinnett County, GA.

Pay Grade: D

Under general supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.

• Performs general office management/secretarial/bookkeeping duties, including keyboarding, filing, generating and managing correspondence (reports, documents, memos, forms, presentations), addressing telephone inquiries, duplicating documents, and other activities to assist staff in preparing for and making presentations, completes data entry assignments, etc.
• Uses Microsoft Office Suite and/or standard applications typically used in a corporate office environment to perform daily work assignments.
• Receives and properly manages incoming and outgoing mail and telephone communications.
• Orders supplies and equipment for the office.
• Ensures general maintenance and repair needs for telephones, technology, and other items necessary to ensure efficient office operations.
• Assists the supervisor with the maintenance of budget data.
• Maintains files of required reports and records.
• Organizes professional learning opportunities for staff, including registration, duty leave, travel arrangements, and expense reports.
• Maintains time and attendance records for staff.
• Registers and transfers cases.
• Maintains confidential records.
• Engages in other specialized activities related to the office, program, divisions, or agency.
• Facilitates day-to-day office operations while the supervisor is off-site.
• Performs other professional responsibilities as assigned.

• High school diploma or GED, AND Two (2) years of general office or administrative experience.

• One (1) year of work experience involving customer service in an office environment.
• Work experience with Microsoft Office Suite and/or standard office software applications in an office environment.

For more detailed information about the Georgia Department of Human Services

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Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity…