Office Assistant; Cross- Departmental Collaboration

Overview

Sikla USA Inc. is a subsidiary of the German-Austrian Sikla Group, a manufacturer of modular steelwork and pipe support systems for industrial steelwork solutions. From our Duluth (GA) office our team services the North American markets (USA and Canada), providing engineering/technical and logistical service to our partners, distributors and MEP customers, all associated with the Sikla range of products.

• Handling Incoming Communications:
  Managing incoming phone calls and acting as a gatekeeper for the office.
• General Office Duties:
  Engaging in general office tasks such as data entry, filing, and copying documents.
• Manage, distribute, and independently reorder office supplies to ensure availability at all times.
• Monitor and restock consumables such as beverages, cleaning products, and hygiene items as needed.
• Act as the primary contact for facility service providers, including cleaning services, HVAC maintenance, and pest control.
• Oversee the maintenance and cleanliness of the break room, including the creation and management of a kitchen duty schedule.
• Assist the Customer Service team with order entry and processing, documentation, and client communication.
• Assist the Replenishment Manager with reporting, data collection, data entry etc.
• Assist Management with reporting, data entry etc.
• Provide flexible support to other departments during peak periods or special projects.
• Run occasional errands, such as trips to the post office or small local purchases.
• Take responsibility for daily mailbox checks and ensure outgoing mail is prepared and sent as needed.
• Visitor Support:
  Providing general support and assistance to visitors and guests.

• Proven experience in general office administration or administrative support.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Comfortable with data entry and handling documentation accurately.
• Basic understanding of office supply and facility management processes.
• Ability to manage vendor relationships and coordinate service providers.
• Familiarity with customer service processes and communication.
• Experience supporting multiple departments or working in a cross-functional role.
• Communication and Interpersonal Skills.
• Excellent verbal and written communication skills in English.
• Demonstrates a courteous and professional attitude in all interactions with guests, vendors, and team members.
• Ability to act as a gatekeeper and manage incoming communications effectively.
• Strong interpersonal skills and a collaborative mindset.
• Work Ethic and Personal Attributes.
• High level of reliability, discretion, and attention to detail.
• Proactive and solution-oriented approach to daily tasks.
• Willingness to take on a variety of tasks, including occasional errands.
• Experience with ERP or CRM systems.

• Full-Time Employment:
  Working 40 hours per week, non-exempt, Monday to Friday, from 8:00 am to 5:00 pm (including a 1-hour lunch break).
• Location:
  
  Suwanee 30024, Georgia.
• Work Authorization:
  Candidates must have authorization to work in the United States.
• Competitive Salary:
  Salary will be competitive and dependent on qualifications and experience.
• Performance-Based Bonus:
  Optional performance-based team bonus.
• Retirement Plan: 401(k) retirement plan with a partial company match payment.
• Health Insurance:
  Health insurance plans (H/D/V).
• Paid Time Off: PTO.

Steffen Leskien