Services Administrator

Job Details

Job Details

Job Location:

Suwanee, GA - 3255 Shawnee Industrial Parkway, Suwanee GA - Suwanee, GA 30024

Position Type:
Full Time

Processes orders and provides quotations for Rockwell Services delivered by McNaughton-McKay. These Services include, but are not limited to, Rockwell Services contracts, customer training classes, field service requests (scheduled/emergency), and hardware/component repairs or exchanges. Will also work with Regional Solutions Supervisor to assist with order entry of McNaughton-McKay delivered services and solutions.

• Maintains Rockwell training schedule and works with corporate marketing team to ensure website information is updated/current.
• Assists customers with training requests and order entry.
• Coordinates technical support for customers and is the primary contact to schedule emergency (or planned) Rockwell Field Service support for customers.
• Assists Regional Solutions Supervisor with order entry and scheduling McNaughton-McKay delivered services.
• Processes orders for Allen Bradley exchange and repairs and provides estimated completion updates.
• Works with McNaughton-McKay Services Specialist to properly enter Rockwell contract orders and coordinate Rockwell engagements.
• Works closely with Warehouse, Accounting and Outside Sales to ensure timely, accurate billing and accurate on-time deliveries.
• Coordinates with McNaughton-McKay Services Specialists to identify and resolve customer issues.
• Completes and maintains required documentation.
• Assists in creating, implementing, and revising procedures and instructions.
• Supports all quality initiatives set forth by McNaughton-McKay Electric Company.
• Other duties as assigned.

• High School diploma required;
  Associate's degree preferred.
• Two or more years of experience in customer service.
• Working knowledge of Rockwell Passport system
• Advanced working knowledge of SXe business system (Trend).
• Working knowledge of Microsoft Office package including Word, Excel and Access.
• Exceptional verbal and written communication skills required.
• Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.
• Proven multi-tasking and organizational skills.

• Reports To:
  
  Services and Solutions Supervisor
• Direct Reports:
  None

Normal office environment