Operations Supervisor- AM

Overview

Thred Up is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, Thred Up has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love Thred Up because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet.

Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With Thred Up’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers.

Thred Up has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, Thred Up is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's Work Life 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

As an Operations Supervisor, you will oversee a team of 20-30 members, ensuring the effective execution of tasks within inbound, outbound, automation, or other business areas. Your role involves collaborating closely with peers to achieve production targets and maintain a seamless workflow throughout your shift.

• Take the lead. You are passionate about mentoring, developing and coaching your team members, and helping them maximize their potential  are comfortable working on the floor alongside your direct reports but can also handle disciplinary and employee issues in a professional manner.
• Think smart. Every day will be different, but you will anticipate and adjust personnel and resources to maximize productivity and minimize unplanned overtime.
• Keep the wheels turning. We’re not talking about our conveyor belts. We want you to speak up with ideas on how we can improve our operations and keep customers happy.
• Teamwork makes the dream work. Each shift has dedicated trainers, but you will also coach team members on best practices and provide performance feedback. In addition, you will collaborate with management, engineers, suppliers and customer service representatives on various projects and initiatives.
• Better safe than sorry. Our distribution center may not have forklifts, but accidents can happen anywhere. You will be a safety advocate, ensuring that Thred Up has a safe, secure, clean and fair work environment, every day.

• Give me five. You have 5+ years of experience in retail, warehousing, or other team-oriented production environments. More specifically, you have at least 3-5 years of experience as a Production Lead, Supervisor, or leading/coaching teams of 20+ associates.
• Get on your feet. You need to be able to stand or walk for an entire shift (10-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.

This role is not eligible for visa sponsorship.

• Consistent, set schedule
• Competitive salary (we leverage market data)
• Employee stock purchase plan
• Flexible PTO (take the time you need) + company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, Speaking
  
  UP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team. At Thred Up, our mission has been built on extending the lives of millions of unique clothing items. We are committed to ensuring our employees feel comfortable bringing their authentic selves to work every day.

A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email  with the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.