Customer Service Representative

Posted 2 days ago

Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

• Follow scripts when managing challenging customer issues and escape to the appropriate party when needed
• Keep track of customer accounts and make updates with new account information as necessary
• Create records of customer interactions and follow up to ensure all questions have been answered
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Find patterns in customer complaints and bring them to the team for improvement

• Strong knowledge of customer interface and interaction
• Excellent active listening, interpersonal, and communication skills
• High school diploma, G.E.D. or equivalent

Compensation

$35,000 - $45,000 yearly

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our team works hardto reach our goals together as a teamand has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, andhave a desire to win and achieve results, please consider joining our team.

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken:
  Spanish.

If you want a career, not a job, then we encourage you to apply.