Customer Service Representative

About the Company

At Thomco, relationships matter, and our customers are our first priority. Thomco is a well-established company that has been in business for over 40 years. We are a trusted ISO 9001:2015 and IATF 16949:2016 Registered industrial distributor and have consistently year‑after‑year helped our customers find the right product for their unique and customized applications. We are proud to be a 3M Preferred Converter, an authorized distributor of 3M Industrial Products, an authorized distributor of Loctite Adhesives & Equipment, and many other manufacturers.

Suwanee, GA (On‑Site)

We are seeking a full‑time Customer Service Representative. This position is a fit for someone who thrives in an environment where they are supporting and serving customer needs every day. The Customer Service Representative will be responsible for accurately processing customer purchase orders into the ERP system and ensuring the timely fulfillment of orders. This role serves as a key liaison between the sales, customer service, and shipping departments, ensuring that order information is complete, accurate, and aligned with company standards to drive customer satisfaction and business success.

Our goal is to work with our customers to not only find the right solution but to help reduce costs to ensure their requirements are met. We value teamwork, quality, service, respect, and integrity.

• Process customer purchase orders, verify pricing and product availability, track orders, resolve discrepancies or potential delays, and communicate updates to customers and internal stakeholders.
• Perform purchasing duties for a portion of Thomco’s business and support operational tasks such as inventory control.
• Coordinate with other team members to ensure all details of customer orders are met.
• Accurately enter customer order information in the ERP system (item numbers, product description, pricing, and shipping details).
• Manage and track orders from fulfillment to shipping to ensure a positive customer experience.
• Advocate for the customer within the sales and customer service teams to ensure information flows to all stakeholders.
• Track the status of orders in a high‑volume, business‑to‑business industrial distribution environment and follow up as needed.
• Communicate with customers primarily via email, with occasional phone or in‑person interactions to facilitate efficient flow of information.
• Build and maintain strong, trusted relationships with the sales department and customers.

• Associate’s degree or equivalent experience.
• At least 2 to 4 years of customer service and purchasing experience, preferably in a business‑to‑business industrial distribution environment.
• Strong organizational skills and a customer‑focused mindset.
• Ability to prioritize and multitask job responsibilities.
• High attention to detail, quality assurance, and order‑entry accuracy.
• Excellent written and verbal communication skills.
• Ability to understand and anticipate customer needs.
• Quick learner, able to become knowledgeable about Thomco’s product offerings.
• Computer proficiency with Windows, MS Office Suite (Outlook, Word, Excel).
• Knowledge of Dynamics 365 CRM and Sage ERP software highly desired; ability to learn new technology and software.

• Competitive compensation plan
• ESOP (Employee Stock Ownership Plan)
• Profit sharing with quarterly and annual payouts
• 401(k) retirement plan with company match
• Holiday pay
• Paid Time Off leave
• Medical, Dental and Vision Insurance
• Group Life Insurance
• Short and Long Term Disability Benefits

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at this company will be based on merit, qualifications, and abilities. This company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability and/or any other protected status, classification, or factor, in accordance with the requirements of federal, state and local laws.