Customer Service Representative

Job Type: Full-time

Salary: $16.00-$18.00 per hour

Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

• Manage a large volume of customer communications through incoming calls, emails and online.
• Answer approximately 75 - 100 in-bound phone calls per day.
• Use software system to research, route and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
• Ensure all calls results are recorded, noted and the actions that were taken.
• Ability to sell start up services and explain service programs to current and potential customers.
• Renew current customers accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem‑solving skills.
• Ability to learn customer service software.
• Positive out‑going team player!

• Must be at least 18 years old.
• Must have High School diploma or equivalent.
• Must be able to type a minimum of 35 wpm.
• Proficient with Microsoft Office Word, Outlook, and Excel.

• Blue Cross Blue Shield medical plan options
• Delta dental and vision insurance options
• Medical, Dental and Vision insurance effective 1st of the month following 30 days of employment
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans
• New York Life supplemental insurance options available (effective 1st of the month following 60 days of employment)
• New York life employee assistance programs
• Competitive hourly compensation
• 401(k) Savings Plans
• Life insurance and short‑term disability 100% company paid (with options to buy up)
• Long‑term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
• Full time, year‑round employment
• Paid training
• Paid time off
• A peer‑to‑peer employee recognition program
• Opportunities for advancement

• Driver's License (Required)

Onsite

Monday - Friday 8 am - 5 pm

EOE/M/F/Vet/Disabled

Anticimex Inc is a Drug‑Free Workplace