Customer Service Specialist - Suwanee

Overview

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades.

$16.00 - $18.00/hr

• Medical & Dental
• 401(k) retirement plan
• Paid vacations, sick days, holidays
• Tuition reimbursement
• Direct deposit
• Short & long term disability
• And much more

• Answer incoming customer calls in a courteous and professional manner, resolving inquiries, requests, billing questions, and scheduling service.
• Welcome prospective new customers interested in learning about our services.
• Make high volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.