Customer Service Representative

Position Overview

Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

• Manage a large volume of customer communications through incoming calls, emails and online.
• Answer approximately 75 - 100 inbound phone calls per day.
• Use software system to research, route and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer's complaint; determine the cause, select, and explain the best solution to ensure satisfactory resolution.
• Ensure all call results are recorded and actions taken are noted.
• Sell start-up services and explain service programs to current and potential customers.
• Renew current customers' accounts and maintain account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments and upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily to maintain open communication for a positive and effective work culture.

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, managers, supervisors, and team leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem‑solving skills.
• Ability to learn customer service software.
• Positive outgoing team player.

• Must be at least 18 years old.
• Must have High School diploma or equivalent.
• Must type a minimum of 35 words per minute.
• Proficient with Microsoft Office Word, Outlook, and Excel.
• Driver's license (required).

• Blue Cross Blue Shield medical plan options.
• Delta dental and vision insurance options.
• Prescription drug program.
• Flexible Spending Accounts (FSA) for medical and childcare expenses.
• Health Savings Plans (HSA) available with qualified plans.
• New York Life supplemental insurance options.
• Employee assistance programs.
• Competitive hourly compensation.
• 401(k) savings plan.
• Life insurance and short-term disability (100% company paid).
• Long-term disability, accident, critical illness, and hospital indemnity insurance options.
• Full time, year‑round employment.
• Paid training.
• Paid time off.
• Peer‑to‑peer employee recognition program.
• Opportunities for advancement.
• Monday - Friday 8:00 AM – 5:00 PM schedule.

Job type:
Full‑time

Salary: $16.00 – $18.00 per hour

Work location:

Onsite

EOE/M/F/Vet/Disabled

Anticimex Inc is a Drug‑Free Workplace