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Customer Service Manager
Job in
Suwanee, Gwinnett County, Georgia, 30024, USA
Listed on 2026-06-07
Listing for:
Partners Personnel
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Partners Personnel - - Responsibilities:
Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth;
Build and maintain strong working relationships with international customer service teams in the United States, India, and Manila;
Oversee day-to-day operations of customer support channels (phone, chat, email) and monitor performance metrics (AHT, CSAT, FRT, Occupancy, Quality);
Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs;
Prepare and present weekly/monthly reports on attendance, attrition, and service-related metrics to leadership
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