Customer Service Specialist

Kelly Services is partnering with a premier manufacturing client to recruit a Customer Service Specialist. This key role is responsible for delivering exceptional support by actively listening and promptly responding to customer inquiries and concerns. Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about the products and services. If you are an experienced and resourceful professional seeking a dynamic opportunity, apply today for immediate consideration!

• Serve as the initial point of contact for customer inquiries and issues, responding promptly, professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations while partnering with sales representatives on pertinent customer communications.
• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Follow customer orders through the full process from the time of receipt via phone, email or electronic data transfer to order entry in the ERP system and through shipping and invoicing.
• Collaborate with other department teams (Sales, Plant personnel, Logistics, Warehouse, QA, and Regulatory) to resolve customer issues. Escalate complex problems as needed to ensure the customer’s experience is positive.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers and sales representatives to anticipate and collaborate on future needs of the customer.
• Assist with pre4paring multiple report metrics to analyze various departmental KPIs.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

• Bachelor’s degree or anticipated completion date.
• Proficiency in using relevant computer systems and software.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Empathy, patience, and a positive attitude.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and the ability to resolve customer issues.
• Exceptional customer service skills with a strong focus on customer satisfaction.