Customer Service Specialist
Job in
Suwanee, Gwinnett County, Georgia, 30024, USA
Listed on 2026-06-17
Listing for:
Kelly Services, Inc.
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- - Responsibilities:
Serve as the initial point of contact for customer inquiries and issues, responding promptly, professionally and empathetically;
Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations while partnering with sales representatives on pertinent customer communications;
Assist customers with order processing, shipment tracking, and returns or exchanges;
Follow customer orders through the full process from the time of receipt via phone, email or electronic data transfer to order entry in the ERP system and through shipping and invoicing;
Collaborate with other department teams (Sales, Plant personnel, Logistics, Warehouse, QA, and Regulatory) to resolve customer issues
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