Customer Service Specialist

** Customer Service Specialist*
* *
* Location:

** Onsite in Suwanee, GA

** Pay Rate:**  $23/hour

*
* Schedule:

** Monday to Friday 8AM-5PM

** Contract Type:
** Temporary

Kelly Services is partnering with a premier manufacturing client to recruit a Customer Service Specialist. This key role is responsible for delivering exceptional support by actively listening and promptly responding to customer inquiries and concerns.

Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about the products and services.  If you are an experienced and resourceful professional seeking a dynamic opportunity, apply today for immediate consideration!

** Responsibilities:*
* + Serve as the initial point of contact for customer inquiries and issues, responding promptly, professionally and empathetically.

+ Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations while partnering with sales representatives on pertinent customer communications.

+ Assist customers with order processing, shipment tracking, and returns or exchanges.

+ Follow customer orders through the full process from the time of receipt via phone, email or electronic data transfer to order entry in the ERP system and through shipping and invoicing.

+ Collaborate with other department teams (Sales, Plant personnel, Logistics, Warehouse, QA, and Regulatory) to resolve customer issues. Escalate complex problems as needed to ensure the customer's experience is positive.

+ Maintain high customer satisfaction by building rapport and establishing strong relationships with customers and sales representatives to anticipate and collaborate on future needs of the customer.

+ Assist with pre4paring multiple report metrics to analyze various departmental KPIs.

+ Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

** Requirements:*
* + Bachelor's degree or anticipated completion date.

+ Proficiency in using relevant computer systems and software.

+ Strong Excel skills and SAP experience is required.

+ Ability to multi-task and handle high-pressure situations.

+ Attention to detail and accuracy.

+ Empathy, patience, and a positive attitude.

+ Excellent communication and interpersonal abilities.

+ Strong problem-solving skills and the ability to resolve customer issues.

+ Exceptional customer service skills with a strong focus on customer satisfaction.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly ®  Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is…