Personal Banker - Johns Creek

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in Suwanee, Georgia, at the Johns Creek branch location.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing.
• Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions (outbound calling, service to sales, teller interactions, appointment setting, effective lobby engagement).
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships and community Centers of Influence.
• Create customer loyalty and grow customer share of wallet through a differentiated experience, including lobby engagement and technology tools.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

PNC is an in‑office company that fosters a collaborative and supportive culture. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s degree or equivalent, with 3+ years of relevant experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree required.

No required certifications.

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year (unless otherwise required by law), and 15 to 25 vacation days each year, depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line, your name, the job , and your preferred method of contact. Applicants may also call 877‑968‑7762 and say “Workday.” All information provided will be kept confidential and used only as required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to federal and state laws prohibiting discrimination, including the FDIA, SAFE Act, and FINRA regulations regarding hiring of individuals with certain criminal histories.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.