Manager, ServiceNow; CMBD, Asset Mgmt IT Ops

Position: Manager, ServiceNow (CMBD, Asset Mgmt, & IT Ops)
Manager, Service Now-2 page is loaded## Manager, Service Now-2locations:
Suwanee, GAposted on:
Posted Todayjob requisition :
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** Manager, Service Now
** at QTS, you will be responsible for leading and overseeing the development, configuration, testing and deployment of Service Now solutions for both customer and employee needs. You will lead a team of Service Now administrators, developers and analysts, ensuring on-time delivery of high-quality work while adhering to best practices and standards. The Manager, Service now will collaborate with stakeholders across the organization to understand requirements, provide guidance, and ensure alignment with the QTS’s business goals, overall IT strategy and vision.
* Manage the full lifecycle of Service Now projects and initiatives, from planning and design to implementation and ongoing support
* Lead and mentor a team of Service Now developers, administrators and analysts, providing feedback, coaching and performance reviews
* Establish, continually improve and enforce QTS’s Service Now development and configuration standards, policies and procedures
* Ensure Service Now solutions are secure, scalable, reliable and compliant with industry best practices and regulations needed for QTS business
* Oversee the monitoring and troubleshooting of Service Now issues, incidents and problems, while providing root cause analysis and resolution meeting established SLA’s
* Manage Service Now upgrades, patches and enhancements, ensuring their compatibility and integrations with other QTS applications, including Nuvolo, Salesforce, Workday and SDP
* Develop and maintain Service Now documentation for QTS, including technical specifications, user guides and training materials
* Communicate and collaborate with business users, IT leaders, vendors and other stakeholders to understand their needs, expectations and feedback to improve the overall user experience for all in Service Now
* Manage Service Now budget, resources, timelines and report on project status and progress regularly
* Establish and report on meaningful KPI’s for the Service Now team
* Stay updated on Service Now trends, innovations and best practices to allow for identification of opportunities for improvement and optimization
** BASIC QUALIFICATIONS
*** US Citizenship required
* Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.
* 5+ years of progressive experience in Service Now development, configuration and administration, including custom applications, workflows, integrations and reporting
* At least 3 years of experience in managing and leading Service Now teams and projects
* Certification as Service Now Administrator, Application Developer or Implementation Specialist
* Strong knowledge of Service Now platform, modules and features, such as ITSM, ITOM, ITBM, HR, CSM and GRC
* Experience in integrating Service Now with other systems and applications, such as Active Directory, LDAP, SSO, SAML, and OAuth
* Excellent communication, presentation and interpretation skills, with the keen ability to translate technical concepts to non-technical audiences
* Strong analytical, problem-solving and decision-making skills
* Ability to manage multiple priorities and deadlines
* Detail-oriented, organized and quality-focused, with a customer-centric mindset
** PREFERRED QUALIFICATIONS
*** Experience in using Service Now tools and API’s, such as Service Portal, Service Catalog, Discovery, Orchestration, REST and SOAP
* Proficient in Service Now scripting languages, such as JavaScript, HTML, CSS, Angular

JS and Jelly
* Exposure to or experience with Automated Testing Framework (ATF) for Service Now
* Familiarity with Nuvolo, especially evaluating impacts of Service Now upgrade releases
* Success in managing external, 3rd party vendors (time and budget)
* Microsoft and/or additional Service Now certifications are preferred
* Experience with Atlassian suite of tools
* MBA* Agile/Scrum experience
** KNOWLEDGE, SKILLS, AND ABILITIES
*** Relationships– Build valuable relationships with people, facts, and context.
Deeply aligned…