Director, ERP & CRM - REQ

Current job opportunities are posted here as they become available.

The Director of ERP & CRM is responsible for the overall strategy, delivery and support of SAP and Salesforce solutions s position plays a crucial role in the company’s ability to run the business while providing scalable and dynamic solutions that add value for our internal and external stakeholders. The ideal candidate possesses a balance of technical expertise, business acumen, ability to influence and leadership skills to successfully deliver value to all stakeholders.

• Develop and execute the SAP & Salesforce strategy and roadmap in alignment with the company's growth objectives.
• Identify and incorporate new and emerging technology trends as applicable to the METUS business
• Establish metrics to measure technology performance and return on investment (ROI)

• Oversee the SAP and Salesforce solutions, ensuring reliability, scalability and value delivery
• Collaborate with internal and external stakeholders to capture value-add opportunities
• Align with the METUS key business objectives, making sure opportunities to add value are properly prioritized
• Ensure all system designs and processes are comprehensively documented at all times
• Manage both METUS teams and 3rd party partners in the maintenance, support, development and deployment of SAP and Salesforce solutions
• Ensure all SAP and Salesforce solutions are compliant with Data Governance and Information Security Management (ISM) guidelines and policies
• Manage related software and services vendors; ensure all contracts and legal agreements are compliant with Legal policies

• Ensure timely delivery of SAP and Salesforce solutions, including budget adherence and alignment with business objectives
• Develop and implement change management processes to support deployment and implementations
• Engage with cross-functional teams to drive successful project outcomes
• Lead IT teams and functions to support daily operations as well as achieve project- and strategic-level objectives
• Mentor, coach and develop the IT team members to ensure they are highly utilized and growing in their career objectives
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

• Willing to travel up to 25% for various Company meetings and training both domestically and possibly internationally
• Perform other duties as assigned

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (required)
• Professional certifications such as PMP, ITIL, Scrum Master or ERP/CRM-specific certifications

• Minimum 10 years of experience in IT, with at least 7 years specifically in ERP and/or CRM implementation and management
• Proven track record of successfully managing large-scale ERP (SAP, Oracle, etc.) and/or CRM (Salesforce, Microsoft Dynamics 365, etc.) projects and leading cross-functional teams
• Experience in managing enterprise applications, both on-premises and cloud applications with experience in application and integration development or a related field
• In-depth understanding of at least one major ERP platform (e.g., SAP S/4
  
  HANA, Oracle ERP Cloud, Microsoft Dynamics 365, etc.) and/or CRM platform (Salesforce, Microsoft Dynamics 365, etc.)
• Familiarity with other enterprise systems and their integration with ERP/CRM/SCM/HCM/etc
• Understanding of cloud technologies and their application in ERP and CRM systems
• Strong understanding of business processes across various functions (Finance, HR, Supply Chain, etc.)
• Experience with continuous improvement frameworks such as Lean and Six Sigma
• Experience in business process reengineering and optimization
• Knowledge of industry-specific regulatory requirements and compliance standards
• Strong strategic thinking, problem-solving, and decision-making skills
• Excellent communication, interpersonal, and leadership…