Enterprise IT Engineer - OSC

** About the Role
** The OSC is the heartbeat of support at QTS—responding globally, coordinating across IT and operations, and ensuring issues are resolved quickly and accurately. You’ll have opportunities to troubleshoot across a wide spectrum of technologies and collaborate regularly with Enterprise IT and Engineering teams.
** Who You Are:
** You are someone who loves getting to the root of a problem, picks up new skills quickly, and shows empathy and professionalism in every interaction. You’re energized by helping others, thrive in fastmoving environments, and adapt easily as priorities shift.  In this role, you are a critical force behind keeping QTS running smoothly. Your work directly strengthens the reliability, responsiveness, and overall experience of our technology ecosystem.

Every issue you resolve, every user you assist, and every insight you uncover contributes to a more resilient and empowered organization. Your contributions help ensure that QTS employees—and by extension, QTS customers—experience reliable, responsive, and thoughtful technical support every single day.
· Work with Enterprise IT partners to ensure consistent quality, knowledge sharing, and smooth handoffs.
· Build deep knowledge of assigned systems, functional areas, and emerging technologies.
** BASIC QUALIFICATIONS*
* * Associate degree or equivalent professional experience
* 1+ year of help desk, technical support, or desktop support experience
* 1+ year of experience with:
* o   Windows 10/11, macOS, iOS/iPadOS
* o   Network connectivity troubleshooting
* o   Peripheral device support
* Demonstrated proficiency with standard workplace applications:
* o   Microsoft Office, Acrobat, Cisco tools, Service Now
* Working knowledge of:
* o   Hybrid Azure/Entra Active Directory
* o   Windows/macOS security fundamentals
* o   SharePoint and M365 collaboration
* · Experience with iOS/iPhone troubleshooting
* US Citizenship required due to federal customer contracts
** PREFERRED QUALIFICATIONS**
- · One or more years of experience with Microsoft 365 (SharePoint, Teams, Entra User Administration)
- · Familiarity with Service Now
- · Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
** KNOWLEDGE,

SKILLS AND ABILITIES

**
- · Excellent interpersonal skills with the ability to interface with all levels of the organization
- · Self-starter with the ability to work independently in a fast-paced team environment
- · Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact.

As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are
* Powered by People*. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join  addition to a variety of benefit packages, QTS goes above and beyond for our employees:
* Roth and Traditional 401(k) matching contributions with immediate vesting
* Every employee is bonus or commission eligible
* Generous PTO, Paid Volunteer Days Plus Floating Holidays
* Stock Purchase Plan (SPP)
* 11 paid Holidays Annually/Holiday compensation when worked
* Pet and Legal Insurance
* Q-Rest Sabbatical Program
* Q-Anniversary Service Award Program
* Parental Leave for primary and secondary caregivers
* Military Benefits Package
* QTS Charitable Matching Gift Program
* QTS Scholarship for Employee Dependents
* QTS Crisis Fund
* Wellness Program
* Tuition Reimbursement Program
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