Business Systems Analyst

We are seeking a Business Systems Analyst (BSA) who serves as a bridge between business needs and technology solutions with a concentration in using an ERP to solve these business needs. They collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications for IT teams.

BSAs play a crucial role in evaluating existing systems, identifying areas for improvement, and implementing new technologies to enhance operational efficiency. They are involved in system design, testing, and user training, ensuring that technological solutions align with organizational goals. By optimizing business processes through technology, BSAs contribute to the overall success and competitiveness of an organization.

• Engage with stakeholders (business users, managers, customers) to understand business needs.
• Document functional and non-functional requirements, basic data requirements, user stories, reports, and business rules.
• Conduct interviews, workshops, and observations to gather detailed information

• Analyze current business processes (as-is) and proposed future state.
• Identify inefficiencies, gaps, or bottlenecks.
• Design improved processes (to-be), often using tools like flowcharts, BPMN, or UML diagrams.

• Translate business requirements into technical specifications for developers and IT teams.
• Ensure solutions align with business goals and add value.
• Communicate effectively with both technical and non-technical audiences in a timely fashion.

• Collaborate with QA/test teams to develop test plans and ensure systems meet requirements.
• Write up test cases that fit business needs and the Traceability Matrix that follows the test cases.
• Assist in User Acceptance Testing (UAT) and system setup requirements such as BDRs and user roles/profiles.
• Verify and validate the implemented solution against requirements.

• Create clear and concise documentation: business requirement documents (BRD/SRS), flow charts, user guides/manuals, basic data requirements, and test cases (with Traceability Matrix).
• Provide timely updates and reports to any stakeholders and/or managers.
• Maintain project documentation and version control.

• Support project managers with timelines, status updates, task breakdown, SCRUM calls, and prioritization.
• Help identify project risks, blockers, and dependencies.
• Support change management and positive communications with end users with systems.
• Providing training materials as well as training sessions for end-users whenever necessary.
• Assist in system Post Go-Live activities such as reporting bugs, providing additional training, end user assistance, any stop gap solutions, and any critical system solutions.

• Understanding of SDLC (Agile, Waterfall, Hybrid)
• Jira, Dev Ops, Confluence, Trello (for project/task tracking)
• Microsoft Visio or Lucidchart (for diagramming)
• Microsoft Office (Excel, PowerPoint, Word)
• ERP/CRM systems knowledge (e.g., IFS, SAP, Oracle, Salesforce)
• Functional knowledge in finance, supply chain, manufacturing, sales or engineering
• Strong communication and interpersonal skills
• Analytical and critical thinking
• Problem-solving abilities
• Adaptability and willingness to learn
  
  Proper functional documentation abilities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.